If your TCL Roku TV keeps freezing and restarting or stuck on logo screen. Don’t worry! Discover expert tips and troubleshooting techniques from my lab’s proven methods to fix the issue and enjoy uninterrupted entertainment.
What Causes a Roku Device to Restart
TCL 50″ Class 4-Series 4K UHD
How I Fix TCL Roku TV Keeps Restarting
Unplug the Roku Device and Let it Cool Down
- Unplug your Roku device and let it sit for 2-5 minutes.
- Check to make sure your device isn’t too close to a wall, TV, computer, etc.
- Plug your device back up and let it restart.
Update Your Roku
You may have already tried this step, but it may be worth another attempt. The Roku is updated fairly regularly to add features or fix bugs. Updating also helps when Roku TCL TV does not turn on.
Reboot Your Roku
Most people tend to leave the Roku plugged in and on standby mode when not in use. Therefore, it is a good idea to reboot it regularly. Which may stop freezing or rebooting problems.
1. Go to the Settings menu and then select System.
Now, select System Restart.
3. Next, select Restart.
The rebooting steps alone may be enough to stop the issues you’re having.
Remove the Headphones From the Remote
1. Update your Roku.
2. Unplug the Roku for at least 30 seconds.
3. Remove the headphones from the remote.
4. Remove the batteries from the remote and wait about 30 seconds, then reinsert them.
5. Reboot the Roku.
6. Check again for updates.
Disable Your Nintendo Switch Wi-Fi
There has been a known issue with Nintendo Switch interfering with certain Roku Devices, but only when playing Pokemon Sword and Shield.
1. Update your Roku.
2. Unplug the Roku.
3. Turn off the Nintendo Switch or set it to Airplane Mode.
4. Reboot the Roku.
5. Check again for updates.
Uninstall Non-Trusted Apps
Non-trusted apps are always a way of malfunctioning on your device because they are not approved by the TV companies but somehow thor-party developers make to benefit people and themselves by glitching the system.
I recommend you to uninstall those apps which are not trusted. Follow the main points below as well.
- Check if there is any app update available, if yes! Do it quickly.
- If there are no pending updates, then ‘Uninstall the Application’.
Check Your Network
Faulty Wi-Fi signals can affect data received on your Roku device, leading to freezes or reboots. If you use Wi-Fi, check the signal strength on your phone.
If other people in your household are using the network, make sure that there is enough bandwidth to go around. If the signal strength or quality is poor, connect your Roku via Ethernet (if possible) and retest.
What Speed Do You Need To Stream
| 1.5 Mbps | Recommended SD Quality |
| 3 Mbps | SD Quality |
Check The HDMI Cable
Most Roku devices use HDMI cables to connect to your TV, so that’s the next logical thing to check. Swap it for another cable and see what happens.
HDMI cables become faulty or loose sometimes which causes the connection issue and creates errors in TCL TV such as black screen of death.
Clear Cache & Cookies
Locate the home button on your remote control and access the Home Screen. Once you’ve found it, press the home button five times, followed by the up button four times. Then, press the rewind button twice and the fast forward button twice.
After completing these steps, you’ll need to wait for a short period of time.
Within a few seconds, you’ll notice your Roku TV restarting as it clears the cache and cookies. This process may take approximately two minutes. Rest assured that this is a normal part of the clearing process, and it is essential for resolving any underlying issues.
Once the clearing process is complete, you can expect your Roku TV to function smoothly again.
Factory Reset Your TCL Roku TV
i) Accessing the Settings Menu
Navigate through the settings menu using your remote control. Start by pressing the left button on your remote control, which will open a sub-menu.
ii) Selecting System Settings
Now, locate and select the “Settings” option. To do this, use the up arrow button on your remote control. This will bring you to the main settings menu.
iii) Accessing Advanced System Settings
Within the settings menu, scroll down until you find the “Advanced system settings” option. Click on it to proceed.
iv) Initiating the Factory Reset
By selecting the factory reset option, you will reset all audio, picture, downloads, and apps on your TV.
It is crucial to note that this action cannot be undone, so exercise caution and make sure you genuinely want to proceed.
v) Confirming the Factory Reset
To confirm the factory reset, press “OK” or “Enter” on your remote control. A confirmation code will be displayed on the screen, ensuring that the reset is not accidental. Enter the displayed code using your remote control, and press “OK” to proceed.
vi) Reconfiguration
Once the factory reset process is initiated, the TV will undergo a reboot. This process typically takes around a minute or a minute and a half. Afterward, your TCL Roku TV will return to its original factory default screen.
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Frequently Asked Questions
Can a software update resolve the TCL Roku TV restarting problem
Yes, a software update can often resolve the TCL Roku TV restarting problem. Make sure your TV is connected to the internet and check for any available software updates in the settings menu. Installing the latest update can fix bugs and compatibility issues that may be causing the restarts.
What should I do if my TCL Roku TV keeps restarting after a software update?
If your TCL Roku TV continues to restart after a software update, try performing a factory reset. This will revert the TV to its default settings and can often resolve any lingering software issues. Remember to back up any important data before performing a factory reset.
Can overheating cause my TCL Roku TV to restart frequently?
Yes, overheating can cause your TCL Roku TV to restart frequently. Ensure that your TV has proper ventilation and is not blocked by any objects. Clean any dust or debris from the vents and consider using a fan or keeping the room temperature cool to prevent overheating.
Are incompatible apps or channels causing my TCL Roku TV to restart?
Yes, incompatible apps or channels can cause your TCL Roku TV to restart. If you recently installed a new app or channel and the restarts started happening, try removing or disabling it to see if the problem resolves. Check the TCL Roku Channel Store for official and compatible apps for a smoother TV experience.
Could a faulty power supply be the reason behind my TCL Roku TV’s frequent restarts?
Yes, a faulty power supply can be a reason behind frequent restarts on your TCL Roku TV. Make sure the power cord is securely connected and not damaged. If the issue persists, consider contacting TCL support or a professional technician to diagnose and replace the power supply if necessary.
LG 83-inch Class OLED
About Author
Originally from Pakistan, being a young lad in Tech industry, Hamza has a keen interest in PC games, and Windows OS Security Systems. He loves technology and Alexa products and he has used multiple automated gadgets at home, with almost every version of the Echo and Rumbas especially.
He is recently studying advanced AI and Machine Learning at ITU Pakistan. Now, He has also involved himself in Aurdino products to study advanced Robotics. His degree is Bachelor’s in Computer Science but his Specialization has taken him to a higher positions at various job positions.
Now, He writes detailed information on every issue and feature of Alexa, Echo, and other smart and automated gadgets and also reviews them according to my use and personal utility experience.
Hamza has been providing people with different troubleshoots related to robotics, and AI since 2020 and He has attached himself with smarthomehut in 2022
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