Why Hisense TV Won't Connect To Netflix | Fix in Seconds - Smarthome Hut

Why Hisense TV Won’t Connect To Netflix | Fix in Seconds

Hisense TV Won't Connect To Netflix
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You may face issues connecting your Hisense TV to Netflix which may not be working properly, being unable to play Movies and TV shows, and even just loading a black screen on your Smart TV. There are some potential solutions and troubleshooting steps that will help you to connect your Hisense TV to Netflix.

Potential Issues:

  • Netflix app crashing on old Hisense TV
  • Netflix stops working due to software compatibility
  • Netflix shows Black screen only
  • No proper Wi-Fi connection
  • Incorrect Account details

Key Solution Points:

  • Check your Account Details
  • Update the Netflix app
  • Check for any software updates on your Hisense Tv
  • Uninstall & Re-install the Netflix app
  • Troubleshoot your Wi-fi Connection
  • Use a wired connection / Ethernet cable

How to Fix Netflix Crashing / Not working on Hisense Tv

There could be multiple reasons why you are facing Netflix crashing or Non-working issues on your Hisense TV. In this article, I will go over effective troubleshooting steps that will fix annoying errors.

Restart Your TV

  • First, turn on your TV and wait a few minutes.
  • Unplug the TV power cable from the wall outlet and wait for a few seconds.
  • Now, press the TV button or the TV Reverb Power button.
  • After a few seconds, just plug it back and turn on the TV.
  • Now, you are good to go to Netflix.

Check Your Account Details

It is possible that you’ve not been able to stream anything using the Netflix app on your Hisense TV just because of an issue in your account.

Your subscription may be expired

Your payment method may have been blocked.


I recommend you log in to your Netflix account on a laptop or computer and investigate. By, solving problems with your account will enable you to fix Netflix’s not-working problem

Hisense 55-Inch Class R6

Features: Dolby Vision HDR 4K UHD Roku

Hisense 55-Inch Class R6

Update the Netflix app

  • Turn on the Hisense tv and Open the App Store on your TV
  • Check if there is any update available.
  • You will receive a notification if there is any update If you have an old version, Update the Netflix app immediately.
  • Once the update is installed, the Netflix app will automatically launch.
  • The bugs might have been caused due to an older version.

These updates may include bug fixes or compatibility improvements that could help resolve the issue.

Did you know?

Hisense is a licensed Netflix partner, meaning that their TVs have been specifically designed and certified to provide an optimal Netflix viewing experience.

This includes features such as dedicated Netflix buttons on the remote control, easy access to the Netflix app, and automatic software updates to ensure compatibility with the latest Netflix features. Additionally, Hisense also offers models that support Netflix 4K streaming, which allows users to enjoy Netflix content in ultra-high definition resolution.

Check for Software Updates on Hisense TV

  • Press the Home button on your remote control.
  • Now, click the Settings button on your Hisense TV Remote
  • Now, click OK by scrolling down the settings on the Hisense tv remote.
  • Go down to the device preferences and click on OK on your remote.
  • If there is any System Update, click OK on update.
  • If the system is not successful then you can Restart your Hisense Tv.
Software Updates

Compatibility Issue:

When you update one of the two things from Netflix and Hisense TV, you may face compatibility issues which can be resolved to see the user manual of your TV and set things accordingly.

Uninstall and Re-install Netflix app

  • Go to apps and click Ok.
  • Find the app that you want to delete or remove i-e; Delete the Netflix app Press and hold the OK button.
  • Now, uninstall the Netflix app.
  • This will remove all of your saved data and get rid of any errors in the already installed version.
  • Now, re-install the Netflix app and enjoy it on your big Hisense TV screen.
click uninstall

Perform a connectivity check on Your Hisense TV

  • First, turn on your TV and access the main Menu on the home screen by pressing the Menu button from your remote control.
  • Select “Test Network“, “Connectivity Check” or “Network Diagnostics” depending on the model of your TV.
  • Now, your TV will enter into test mode and analyze your Network connection, DNS settings, and IP address.
  • If your connection is successful, your TV will also show the result of the Test.

If there is an issue in your Network connection, you must check the Wi-Fi router, reset the modem and check the cables connected to diagnose the error. It means your Hisense Smart TV is on the Network.

Select Network
Select Network
Check Network IP
Check Network IP
Check Connection
Check Connection

Use a VPN

Most TVs have a minimum number of applications like Youtube and Netflix. You are not able to play games on those TVs even if it is difficult to install games and normal applications.

A VPN can be used to connect Netflix to your Hisense TV by allowing you to change the IP address and virtually set it to a different location.

Always choose VPN which has a good reputation and keeps the virtual location static and doesn’t change it repeatedly.

  • Download and install VPN on your Hisense TV.
  • Now, create and log in to your account in VPN.
  • Access the location where you will be able to stream Netflix on your Hisense TV.

It will unblock streaming restrictions to play the USA version of Netflix or Netflix prime video and BBC player or get access to other versions of Netflix such as Japanese Netflix or another version of Netflix.

If you are looking to install VPN on your Hisense the easiest way to do so you just go to Amazon and buy an Amazon Firestick for 40 bucks. Basically, Firestick enables you to install third-party applications such as Netflix on your Non-Smart TV.


  1. Just plug your Firestick into the TV.
  2. Connect it to your internet
  3. Now, download the VPN

Factory Reset your Hisense TV

I would suggest you do a soft reset first because a factory reset will wipe your TV saved data, any saved settings, and all apps everything that you have on your TV and you’ll have to install and reload it all again. 

First, we will try a soft reset if it doesn’t resolve your problem, we will do a hard reset to the factory settings to resolve the problem.

A soft reset is easy to do all you need to do unplug the TV from the wall while your TV is turned on. Now, wait a minute and then plug it back in. In most cases, this will solve a lot of your problems.

If Hisense TV is still unable to connect with Netflix, Then you can do the factory reset again this will turn your TV to brand new settings and wipe all of your saved data.

  • Press the “Menu” button on your remote control.
  • Now, Navigate to the “System” or “Setup” menu using the arrow buttons on your remote.
  • Select the “Factory Reset” or “Reset to Default” option.
  • Confirm the reset and restore of your TV to its factory settings.

Troubleshoot Your Wi-fi Connection 

It’s probably the simplest of all the methods. You just have to unplug your TV from the wall and wait for a minute. Now, plug it back which will reset your TV. This is a lot different than switching the remote on and off so do it from the wall plug if this solves your problems then great. 

If not then Unplug your router wait a minute and plug it back in now before you test your TV to see if your Wi-fi is working again make sure that your router goes back online usually it takes about two minutes or so for it to connect and get internet again.  

Ethernet Cable  

Another method that will greatly increase the connection speed is to connect your router and TV.   

This way, your router will directly transmit the internet to your Hisense Smart tv, and you won’t have to worry about Wi-fi related interruptions.  

How to fix the Netflix app showing a black screen on Hisense TV?

If you’re experiencing a black screen while opening up Netflix on your TV, there are a few potential solutions you can try:

Restart the Netflix app:

Just close the Netflix app if you have already opened it and relaunch Netflix on your TV.

Clear app cache and data:

  • First, Go to your device’s settings.
  • Now, access the “Apps” or “Application Manager” where you will find Netflix.
  • Select “Clear cache” and “Clear data”.
  • Now, you will get rid of any malicious data causing errors in Netflix’s smooth playing.

Check your account settings

Make sure that you have not exceeded the maximum number of account limits to your subscription.

Ensure that you have followed all other options discussed in detail in this article such as Your app should be updated and there must be an active internet connection.


If none of the solutions above has worked for you, you need to contact Hisense support for technician help. If your TV is under warranty, you may get a new one. Otherwise, it would be better to buy a new one to enjoy premium streaming of Netflix on your Hisense TV.

Hisense A6 Series 55-Inch Class 4K

Features: 4K UHD Smart Google TV

Hisense A6 Series 55-Inch Class 4K


If a Hisense TV is not connecting to Netflix, there could be several potential causes. Some possible solutions include:

  1. Check the TV’s internet connection
  2. Ensuring that the TV and Netflix apps are both up-to-date
  3. Checking for any issues with the Netflix service.

It could also be a region restriction or some compatibility issue with the TV and Netflix.

If the problem persists after trying these solutions, it may be necessary to contact Hisense or Netflix for further assistance.

We hope our guide on “Hisense tv won’t connect to Netflix” was helpful to you. If you have any tips other than what we’ve mentioned, do let other readers know in the comments below! If you have any queries regarding the guide, feel free to contact us, we’d be happy to help!  

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Frequently Asked Questions

How do I force Netflix to restart on m Tv?

  1. Press and hold the home button on the remote control. 
  2. Select Netflix from the list of apps, then press and hold the Enter button.
  3. Select info — Force stop — OK.
  4. Select open from the same list above, and press the Enter button.

How do I Unfreeze Netflix on m Hisense Smart Tv?

  1. Unplug your device from power.
  2. Press the power button on the device once and wait a minute, or leave it unplugged for 3 minutes instead.
  3. Plug your device back in.
  4. Turn your device on and try Netflix again.

Why is my Netflix not loading?

You need to Refresh the Data to get the Netflix app working again. But how do you refresh the data? Open the Android Settings app, navigate to Settings > Apps > Apps, Scroll down, and tap the Netflix entry. Within Netflix, the sub-menu goes to storage, then tap clear data and clear cache.  

Why is Netflix not working even though I have Wi-fi?

Netflix is not working on wi-fi for several reasons like an error code appearing, security of quality Wi-fi, etc. Sometimes, the device or router does not have the correct time or date, and certain data limits or some malfunction can lead to Netflix not working on Wi-fi.

About Author


Mahnoor has graduated from <strong>AI Security Specific</strong> Program at PIASS. She has a special interest in technology especially Automated gadgets and Automated Robots. She has also studied programming and Windows security. She is now serving as Professor at PIASS teaching a major in AI. She has got herself into content gathering and now at <a href="https://smarthomehut.com/" target="_blank" rel="noopener">smarthomehut</a>, she often writes about Alexa programming skills and how different automated related devices and how tackle their various issues. You can find her @ <ol> <li><a href="https://www.facebook.com/mahnoor.munir.144" target="_blank" rel="noopener">Facebook</a></li> <li><a href="https://soundcloud.com/mahnoor-munir-600270830" target="_blank" rel="noopener">Soundcloud</a></li> </ol> More Info <a href="https://smarthomehut.com/about/" target="_blank" rel="noopener">About Smarthomehut</a>

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